Slide The Smart City Solution Accessibility app for people with disabilities, senior citizens and veterans.

How does Tappy Guide work?

Tappy Guide is a wayfinding solution that provides indoor and outdoor navigation for direction and discovery. As a Guide you simply log onto our dashboard from your personal computer at home and begin answering live video calls from our customers.

Tappy Guide Users

Tappy Guide Users are, but not limited to, Austin residents who might have a disability. Disabilities can range from people who are Blind and low vision, deaf and hard of hearing, wheelchair users, senior citizens and veterans.

We are looking for Volunteers

Respectful people who love to help others

Patient people who are friendly

Active listeners who pay attention to every detail from our users

Can search the web to find the best and most relevant information to better assist our users

People who can multitask

Role & Responsibilities

Complete 3 hours of disability, diversity, and inclusion training

Help our users in providing descriptions of products, physical environment, or items, providing directions, public transportation details, troubleshooting technology, placing online orders, and all other requests from our users that are within our Terms of Service

Manage large amounts of incoming calls

Responsible for knowing how to use the call center software, features, and mobile app

Follow Tappy Guide’s Data Handling Policy & Training

Report bugs or issues with software

Provide feedback to Tappy Guide for improvements

Requirements

As a technology that connects real people in real time, we take the privacy of all parties very seriously. Due to the unique role and working environment, all Guides must meet these listed minimum requirements. All listed specifications require proof to qualify for this position.

Personal Requirements:
All agents must meet or exceed the following personal, physical, and educational requirements before applying.

  • Must be 18 years or older.
  • Read, understand, and describe locations using our mapping software
  • See, process, and describe visual information
  • Familiar with Google Maps and Google Places
  • Ability to search the internet for alternative solutions to solve a user’s problem

Volunteer Types: Volunteer minimum of, but not limited to 4 hours per week. 

Schedule:  Core hours of operation are 7am-7pm CST

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